Animal Care Tiree will officially open on the 16th of Feb 2026.
We are not registering clients until then, but we encourage you to pre-register so that we can start the process of transferring your records from the old practice.
Animal Care Tiree – Privacy Policy
Effective date: January 2026
At Animal Care Tiree (“we”, “us”, “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you:
• register with us;
• receive veterinary services from us;
• use our website or app; or
• contact us.
By registering with us or using our services, you agree to the terms of this policy.
1. Who we are
Animal Care Tiree is a Scottish company limited by guarantee under number SC871333. We are a community veterinary practice providing care for animals on the Isles of Tiree and Coll.
Our contact details, including postal address, telephone number and email, are available on our website and in our practice.
2. What personal information we collect
We may collect and process the following personal data:
Client information
• Your name, address, phone number, email address and contact preferences
• Payment details and insurance information (where provided)
• Details of communications between you and us
Animal information
• Your animal’s name, species, breed, age and medical history
• Treatment details, medications prescribed, test results and diagnostic information
Website & communication data
• IP address and anonymised usage data when you visit our website
• Cookies and browsing activity (as described in our website Cookie Policy)
We collect this information when you register with us, make appointments, submit an enquiry, or interact with us in writing, by telephone, or via our website.
We do not collect sensitive personal data. Whilst we collect data regarding your animal’s health, this is not considered to be personal data as it does not relate to a human being.
3. Why we collect your information and how we use it
We use your personal data for the following purposes:
To provide veterinary care and services
• Register you as a client and manage your account
• Record and manage your animal’s medical treatment and health records
• Contact you about appointments, treatment updates, prescriptions and recalls
To manage payments and insurance
• Process payments for services provided
• Assist with insurance claims where requested and authorised
For communication and customer service
• Respond to your enquiries
• Send reminders, newsletters or information if you have agreed to receive them
Security and compliance
• Prevent fraud and protect against misuse
• Comply with legal or regulatory obligations
We will only use your personal data where there is a lawful basis to do so, including:
• to fulfil a contract with you (providing veterinary services)
• for our legitimate interests (e.g., improving services, sending reminders)
• with your consent (e.g., marketing communications).
4. How we share your information
We may share your personal data with:
• other veterinary practices or referral services or labs when necessary for ongoing care
• your pet’s insurance provider when you request assistance with claims
• service providers who help us send emails, SMS reminders or host our database or IT systems
• legal or regulatory authorities if required by law
We do not share your personal information with organisations for their own marketing purposes unless we obtain your consent to do so.
5. How we protect your information
We use appropriate physical, technical and organisational security measures to protect your information from unauthorised access, loss, misuse, or alteration. However, transmission over the internet is not completely secure and any transmission is at your own risk.
Please keep your contact details up to date so we can communicate with you securely.
6. How long we keep your data
We will keep your personal data for as long as necessary to provide services to you and to comply with legal, regulatory and professional requirements. This includes retaining records after you are no longer a client where needed for professional or legal purposes.
7. Your rights under data protection law
Under UK data protection law (including the UK GDPR), you have the right to:
• access the personal data we hold about you
• request correction of inaccurate data
• request the deletion or restriction of your data in certain circumstances
• object to certain processing (including marketing)
• request transfer of your data to another organisation
You can exercise these rights by contacting us at the address or email shown on our website.
If you are unhappy with how we have handled your personal data, you can also complain to the Information Commissioner’s Office (ICO), (https://ico.org.uk/make-a-complaint/) the UK data protection regulator.
8. Marketing and communication preferences
We may send marketing messages and messages reminding you of appointments, vaccinations and key dates for your animals. You can opt out at any time by contacting us on info@animalcaretiree.co.uk. We will not sell or provide your details to 3rd parties for marketing purposes without your consent.
9. Cookies and website tracking
When you visit our website, we may use cookies to improve functionality and user experience. Details about how we use cookies are set out in our separate Cookie Policy
10. Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in law or how we operate. The latest version will always be available on our website.
11. Contact us
If you have any questions about this Privacy Policy or your data rights, please contact us:
Animal Care Tiree
Email: info@animalcaretiree.co.uk
Phone: [practice phone]
Address: Kenoreef, Kenovay, Isle of Tiree, PA77 6UU